FortunePlay - Exciting Games and Big Rewards

Privacy Policy

Privacy & Data Protection Policy

Last Updated: April 29, 2026

1. Our Commitment to Your Privacy

At FortunePlay Club (referred to as “the Club,” “we,” “us,” or “our”), we prioritize the confidentiality and security of your personal information. This Privacy Policy details our practices regarding the collection, storage, and processing of your data in alignment with global standards, including the General Data Protection Regulation (GDPR) and the Personal Information Protection and Electronic Documents Act (PIPEDA).

Age Requirement

This platform is strictly reserved for individuals 18 years of age or older. We do not intentionally gather data from minors. If we discover that a minor has bypassed our security to create an account, we will immediately delete their data and terminate the account in accordance with legal mandates.

2. Who We Are

The website https://fortuneplay.club/ is operated by Novatrix SRL, a company incorporated in Costa Rica (Registration No. 3-102-893958).

  • Registered Address: Province 03 of Cartago, County 07 of Oreamuno, Potrero Cerrado, North Side of Manuel Ávila Camacho School, Costa Rica.

  • Data Controller: Novatrix SRL acts as the primary Data Controller, determining the “how” and “why” behind your data processing.

  • Data Protection Officer (DPO): For specialized inquiries regarding your digital rights, contact our DPO at [email protected].

3. Data We Collect

To provide a premium gaming experience, we categorize the information we collect as follows:

  • Identity & Contact: Legal name, date of birth, gender, nationality, residential address, and verified email/phone numbers.

  • Financial & Transactional: Payment card fragments, bank details, and documentation regarding source of wealth to satisfy AML requirements.

  • Gaming Activity: History of bets, wins, losses, favorite games, and duration of sessions.

  • Technical Logs: IP addresses, browser specifications, device identifiers, and geolocation data.

  • Marketing Preferences: Records of your consent or shared feedback during support interactions.

4. Why We Process Your Data

We process information under four primary legal pillars:

  1. Contractual Necessity: To set up your account, process withdrawals, and provide customer support.

  2. Legal Obligation: To satisfy Anti-Money Laundering (AML) and Know Your Customer (KYC) regulations.

  3. Legitimate Interests: To prevent fraud, ensure network security, and improve our website’s functionality.

  4. Consent: To send you personalized promotional offers (which you can opt-out of at any time).

5. Information Sharing & Disclosure

We do not sell your data. However, we may share it with verified partners to facilitate our services:

  • Game Developers: To provide seamless gameplay (e.g., NetEnt, Evolution).

  • Payment Gateways: To securely process your deposits and payouts.

  • Verification Services: To confirm your identity and prevent identity theft.

  • Regulatory Bodies: When required by law to report suspicious activity or fulfill auditing requirements.

6. Global Data Transfers

While we operate globally, your data may be processed in jurisdictions outside the EEA. We ensure that any international transfer is governed by Standard Contractual Clauses (SCCs) or involves countries with “adequacy status” to ensure your data remains protected under the same high standards.

7. Data Retention & Your Rights

Retention

By law, specifically AML regulations, we are required to retain your identity and financial records for a minimum of five (5) years after the closure of your account.

Your Rights

You hold the following rights over your personal data:

  • Access & Rectification: Request a copy of your data or correct inaccuracies.

  • Erasure (“Right to be Forgotten”): Request deletion, provided it does not conflict with legal retention laws.

  • Portability: Request your data in a machine-readable format.

  • Withdrawal of Consent: Change your marketing preferences at any time via your account settings.

8. Security Measures

FortunePlay Club employs industry-leading security protocols:

  • Encryption: All data exchanged is protected via Secure Socket Layer (SSL) technology.

  • Access Control: Only authorized personnel with a “need-to-know” can access sensitive data.

  • 2FA: We strongly encourage all players to enable Two-Factor Authentication to prevent unauthorized account access.

9. Contact Us

If you have questions regarding this policy or wish to exercise your rights, please reach out: